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On what date each month/quarter are my recurring donations processed? Can I change it?

August 26, 2015
FAQ
Answer: 
By default, the date of the first gift is the date on which subsequent payments are processed each month or quarter. The exception is if your first gift is on the 28th to 31st of any given month; in such cases, subsequent payments will be processed on the 27th of the month. Please call us if you...

When are eTax Receipts issued for recurring donations?

August 26, 2015
FAQ
Answer: 
You will receive a single annual eTax Receipt in February of the following year, in time for tax season, along with a summary of all transactions.

My credit card expires this year. Can I still set up a recurring donation?

August 26, 2015
FAQ
Answer: 
Yes. You can set up your donation today. When your credit card expires, simply contact us with the new information and we’ll update it for you. If we don’t hear from you, we’ll automatically contact you as the expiry date nears.

I didn’t receive my confirmation email or eTax receipt. What should I do?

August 26, 2015
FAQ
Answer: 
Though email is generally instant, there can sometimes be a delay of a few hours before your emails arrive. Try checking in your “Junk” or “Spam” folder, and if you are still unable to find it, contact us. We can confirm your email address and re-send your confirmation. For future donations, you...

What name will appear on my eTax Receipt?

August 26, 2015
FAQ
Answer: 
Per Canada Revenue Agency standards, your eTax Receipt will reflect the name on your credit card. This is why it is very important to make sure that you enter your name exactly as it appears on the card you use to make your donation.

Are there any limits to online donations?

August 26, 2015
FAQ
Answer: 
You can donate online for gifts over $10, up to a maximum of $10,000. As with offline donations, donors will receive a tax receipt for onetime gifts over $25. If you are interested in setting up your own fund, or donating in another way, please contact our Donor Services team at 604.688.2204 or...