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What if I want to make a donation on behalf of someone else?
September 25, 2015
FAQ
Answer:
Due to the automated system and Canada Revenue Agency regulations, we cannot process donations on behalf of others online. This includes donations in a spouse’s name, or funds collected from individuals at a special event. Please contact us for offline donation options.
On what date each month/quarter are my recurring donations processed? Can I change it?
August 26, 2015
FAQ
Answer:
By default, the date of the first gift is the date on which subsequent payments are processed each month or quarter. The exception is if your first gift is on the 28th to 31st of any given month; in such cases, subsequent payments will be processed on the 27th of the month. Please call us if you...
Does the $25 minimum gift for tax receipts apply to recurring donations?
August 26, 2015
FAQ
Answer:
You will receive a tax receipt if your total recurring donations for the year are over $25. You will receive confirmation when you make your initial donation and, each year in February, you will receive a summary of all donations, along with your annual eTax Receipt.
When are eTax Receipts issued for recurring donations?
August 26, 2015
FAQ
Answer:
You will receive a single annual eTax Receipt in February of the following year, in time for tax season, along with a summary of all transactions.
How do I update my email address or other information after I have made my donation?
August 26, 2015
FAQ
Answer:
Contact us at 604.688.2204 or donations@vancouverfoundation.ca and we’ll make the updates for you.
My credit card expires this year. Can I still set up a recurring donation?
August 26, 2015
FAQ
Answer:
Yes. You can set up your donation today. When your credit card expires, simply contact us with the new information and we’ll update it for you. If we don’t hear from you, we’ll automatically contact you as the expiry date nears.
I didn’t receive my confirmation email or eTax receipt. What should I do?
August 26, 2015
FAQ
Answer:
Though email is generally instant, there can sometimes be a delay of a few hours before your emails arrive. Try checking in your “Junk” or “Spam” folder, and if you are still unable to find it, contact us. We can confirm your email address and re-send your confirmation. For future donations, you...
I made a mistake and need to change or cancel my donation. What do I do?
August 26, 2015
FAQ
Answer:
Give us a call at 604.688.2204. Because eTax Receipts are encrypted official documents, we are unable to change them after they have been issued. We can, however, cancel your donation so that you can create a new one and receive a new eTax Receipt.
Why can I not complete my eCard?
August 26, 2015
FAQ
Answer:
Ensure that the “From” and “To” fields both contain one valid email address. A single eCard can have only one recipient. Please create a new eCard, by clicking, “Add eCard” for each additional recipient. You will also need to enter at least 20 characters in your personal message in the card.
How do I send an eCard?
August 26, 2015
FAQ
Answer:
As you complete your donation, click "Add eCard" and complete the form, including your own personal message. You will need the recipient's email address. Each eCard can have only one recipient, but you can add as many cards as you like. When you create your eCard, you can edit all of the fields in...
When would I send an eCard?
August 26, 2015
FAQ
Answer:
If you make a donation in honour or memory of someone or to honour a special occasion or event, you can send an eCard to let someone else know about your donation. For example, if your donation is in memory of someone who has passed away, you might send an eCard to that person’s spouse.
When are eTax Receipts issued?
August 26, 2015
FAQ
Answer:
For onetime donations, you should receive your eTax Receipt within minutes, though there can sometimes be a delay. (Be sure to check your email “Junk” or “Spam” folder.) For recurring donations, you will receive a single annual eTax Receipt in February of the following year, in time for tax season.
What name will appear on my eTax Receipt?
August 26, 2015
FAQ
Answer:
Per Canada Revenue Agency standards, your eTax Receipt will reflect the name on your credit card. This is why it is very important to make sure that you enter your name exactly as it appears on the card you use to make your donation.
Is it safe/secure to donate online?
August 26, 2015
FAQ
Answer:
Yes. All your information is kept private, and all transactions are securely processed through your financial institution. Vancouver Foundation and our partners are using the latest in online security and encryption to process all donation transactions.
I do not have an email address. Can I still donate?
August 26, 2015
FAQ
Answer:
Yes, you can donate in other ways. Please visit the Give section of our website for donation options. If you have further questions, don’t hesitate to contact us. If you are interested in setting up your own fund, or donating in another way, please contact our Donor Services team at 604.688.2204 or...
Are there any limits to online donations?
August 26, 2015
FAQ
Answer:
You can donate online for gifts over $10, up to a maximum of $10,000. As with offline donations, donors will receive a tax receipt for onetime gifts over $25. If you are interested in setting up your own fund, or donating in another way, please contact our Donor Services team at 604.688.2204 or...